Known problems with Paypal

Sometimes you may encounter problems when using the shopping basket and Paypal system for processing payments. This is a list of the problems we know about, and ways to resolve the issue. If you cant find your specific problem here, please contact us directly and we try our utmost to assist.

Typical Error Messages

• "You may only add items denominated in Pounds Sterling to this basket for this merchant. If you would like to purchase items using a different currency....."

To resolve this issue, click "View Basket" at the bottom of the Buy Online page. A Paypal window opens, then check the "remove" block next to any items in the shopping basket, and click "update basket". Close the Paypal window. This should resolve the problem.

• Paypal rejects your card number

  Please ensure that you enter the card number without any spaces, this is one of the most common reasons for rejection of cards